Customer relationship management (CRM)

This course is intended for novice and experienced system administrators, implementation consultants, system integrators, technical staff, or support professionals who plan to install and deploy Microsoft Dynamics CRM 4.0 and understand the technical aspects and administrative functionality of Microsoft Dynamics CRM.


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hxxp://www.microsoft.com/learning/syllabi/en-us/8911afinal.mspx

Part 1 Part 2 Part 3 Part 4


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